LL Pay U.S., LLC is a Delaware Limited Liability Company that is headquartered in New York.
LL Pay U.S., LLC is registered as a Money Services Business (MSB) with the Financial Crimes Enforcement Network (FinCEN) of the US Treasury Department and is licensed as a Money Transmitter in over 40 US states.
FINCEN MSB Registration No. 31000214172377
NMLS # 1656051
Customer Support: +1.888.335.6715
Alabama Securities Commission
RSA Dexter Avenue Building
445 Dexter Avenue, Suite 12000
Montgomery, AL 36104
Department of Commerce, Community and Economic Development - Division of Banking and Securities
550 West 7th, Suite 1850
Anchorage, Alaska 99501
Disclosure Notice
For Alaska Residents Only:
If your issue is unresolved by LL Pay U.S., LLC after contacting them at 1-888-335-6715, please submit formal complaints with the State of Alaska, Division of Banking & Securities.
Please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf
Submit formal complaint form with supporting documents:
Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807
If you are an Alaska resident with questions regarding formal complaints, please email us at dbs.licensing@alaska.gov or call Nine Zero Seven Four Six Five Two Five Two One
Arizona Department of Financial Institutions
2910 N. 44th Street, Suite 310
Phoenix, AZ 85018
Arkansas Securities Department
Heritage West Building, Suite 300
201 East Markham Street
Little Rock, AR 72201-1692
Department of Financial Protection and Innovation (DFPI)
2101 Arena Boulevard, Sacramento, CA 95834.
If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Financial Protection and Innovation at its toll-free telephone number, 1-866-275-2677, by email at consumer.services@dfpi.ca.gov, or by mail at the Department of Financial Protection and Innovation, Consumer Services, 2101 Arena Boulevard, Sacramento, CA 95834.
You, the customer, are entitled to a refund of the money to be transmitted as the result of this agreement if LL Pay U.S., LLC does not forward the money received from you within 10 days of the date of its receipt, or does not give instructions committing an equivalent amount of money to the person designated by you within 10 days of the date of the receipt of the funds from you unless otherwise instructed by you.
If your instructions as to when the moneys shall be forwarded or transmitted are not complied with and the money has not yet been forwarded or transmitted, you have a right to a refund of your money.
If you want a refund, you must mail or deliver your written request to LL Pay U.S., LLC at 335 Madison Ave., Suite 5F1, New York, New York 10017. If you do not receive your refund, you may be entitled to your money back plus a penalty of up to $1,000 and attorney’s fees pursuant to Section 2102 of the California Financial Code.
Colorado
Colorado Division of Banking
1560 Broadway, Suite 975
Denver, CO 80202
COLORADO DIVISION OF BANKING
COLORADO MONEY TRANSMITTERS ACT
CUSTOMER NOTICE
Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado RevisedStatutes.
If you have a Question about or Problem with YOUR TRANSACTION - THE MONEY YOU SENT
You must contact the Money Transmitter who processed your transaction for assistance. The Division of Banking does not have access tothis information.
If you are a Colorado Resident and have a Complaint about THE MONEY TRANSMITTER – THE COMPANY THAT SENT YOUR MONEY
ALL complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at:
Colorado Division of Banking
1560 Broadway, Suite 975
Denver, CO 80202
email: DORA_BankingWebsite@state.co.us
website: banking.colorado.gov/industry/money-transmitters
Section 11-110-120, C.R.S. requires that money transmitters and money order companies post this notice in a conspicuous, well-lightedlocation visible to customers.
Sept 2020
DIVISIÓN BANCARIA DECOLORADO
ACTO DE TRANSMISORES DE DINERO EN COLORADO
AVISO A LOS CLIENTES
Entidades diferentes a aquellas instituciones financierasa seguradas por el FDIC, que dirigen actividades de envío de dinero en Colorado, incluyendo venta de giros postales, giro de fondos e instrumentos de pago o crédito requieren tener licencia de la División Bancaria del Estado de Colorado de acuerdo con el Acto de Transmisores de Dinero, Título 11, Artículo 110, delEstatuto Revisado de Colorado.
Si usted tiene una pregunta o duda acerca DE SUTRA SACCIÓN - DEL DINERO QUE ENVIÓ
Por favor póngase en contacto con el agente de envíos monetarios que procesó su transacción para obtener ayuda. La División Bancariade Colorado no tiene acceso a esta información.
Si usted es un residente del estado de Colorado y tiene una queja sobre EL AGENTE DE ENVIÓS MONETARIOS – LA COMPAÑÍA QUE ENVIÓ SU DINERO
Todas las quejas deben de ser entregadas por escrito. Porfavor llene la forma de quejas que se encuentra en el sitio web de la DivisiónBancaria de Colorado y entrégue la forma junto con los documentos que apoyen su queja por correo o por correo electrónico a la División Bancaria de Colorado al:
Colorado Division of Banking
1560 Broadway, Suite 975
Denver, CO 80202
correo electrónico: DORA_BankingWebsite@state.co.us
sitio web: banking.colorado.gov/industry/money-transmitters
Sección 11-110-120, C.R.S. requiere que agentes de envíos monetarios y compañías de giros postales coloquen este anuncio en un lugarvisible, notorio y alumbrado.
Sept 2020
Connecticut Department of Banking - Consumer Credit Division
260 Constitution Plaza
Hartford, CT 06103-1800
Office of the State Bank Commissioner
1110 Forrest Avenue
Dover, DE 19904
District of Columbia Department of Insurance, Securities & Banking
1050 First Street, NE, 801,
Washington, DC 20002
Florida Office of Financial Regulation
101 E. Gaines Street
Tallahassee, FL 32399
Florida Office of the Controller
For complaints directly to the Florida Office of Financial Regulation, please send correspondence to:
Florida Office of Financial Regulation
200 E. Gaines Street
Tallahassee, FL 32399-0376
Toll-Free Number: 1-800-848-3792
Georgia Department of Banking and Finance - Money Services Businesses
2990 Brandywine Road, Suite 200
Atlanta, GA 30341-5565
Division of Financial Institutions - Department of Commerce and Consumer Affairs
King Kalakaua Building
335 Merchant Street, Room 221
Honolulu, HI 96813
Idaho Department of Finance, Securities Bureau
800 Park Boulevard, Suite 200
Boise, ID 83720-0031
Illinois Division of Financial Institutions
100 West Randolph, 9th Floor
Chicago, IL 60601
After first contacting LL Pay U.S., LLC, if you still have an unresolved complaint regarding our financial products or services, the Illinois Department of Financial and Professional Regulation, Division of Financial Institutions will accept questions or complaints from Illinois residents at:
Illinois Division of Financial Institutions
320 West Washington, Suite 229
Springfield, Illinois 62701
Telephone: 1-888 298-8089
Indiana Department of Financial Institutions - Consumer Credit Division
30 South Meridian, Suite 300
Indianapolis, IN 46204
State of Iowa Division of Banking
200 E. Grand Avenue, Suite 300
Des Moines, IA 50309
Kansas Office of the State Bank Commissioner
700 SW Jackson Street, Suite 300
Topeka, KS 66603
Kentucky Department of Financial Institutions Division of Non-Depository Institutions
Mail Stop 2 SW 19 500 Mero St.
Frankfort, KY 40601
Louisiana Office of Financial Institutions Depository Division
8660 United Plaza Blvd, 2nd Floor
Baton Rouge, LA 70809
Department of Professional & Financial Regulation
Bureau of Consumer Credit Protection
76 Northern Avenue
Gardiner, ME 04345
Maryland Commissioner of Financial Regulation
1100 North Eutaw Street, Baltimore, MD 21201
After first contacting LL Pay U.S., if you still have an unresolved complaint regarding our financial products or services the Commissioner of Financial Regulation for the State of Maryland will accept questions or complaints from Maryland residents regarding LL Pay US (NMLS ID 1656051) financial products and services at:
1100 North Eutaw Street, Baltimore, MD 21201
Telephone: 1-(888)-784-0136
NMLS Consumer Access site: https://www.nmlsconsumeraccess.org
State of Massachusetts
After first contacting LL Pay U.S., LLC, if you still have an unresolved complaint regarding our financial products or services, the Massachusetts Division of Banks will accept questions or complaints from Massachusetts residents regarding LL Pay U.S.'s financial products and services at:
Massachusetts Division of Banks
1000 Washington Street, 10th Floor
Boston, MA 02118-6400
Telephone: 617-956-1500
License No. FT1656051
Michigan Department of Insurance and Financial Services
530 W. Allegan Street, 7th Floor
Lansing, MI 48933
Minnesota Department of Commerce and Financial Institutions Division
85 7th Place East Suite 500
St. Paul, MN 55101
Mississippi Department of Banking and Consumer Finance
Post Office Box 12129
Jackson, MS 39236
State of Missouri
Nebraska Department of Banking & Finance
1526 K Street, Suite 300
Lincoln, NE 68508-2732
Nevada Dept. of Business & Industry
Financial Institutions - Licensing Office
1830 College Parkway, Suite 100
Carson City, NV 89706
New Hampshire Banking Department
53 Regional Drive, Suite 200
Concord, NH 03301
New Jersey Department of Banking and Insurance
20 West State Street, PO Box 325
Trenton, NJ 08625
New Mexico Financial Institutions Division
3rd Floor, Toney Anaya Building 2550 Cerrillos Road
Santa Fe, New Mexico 87504
New York State Department of Financial Services
1 State Street
New York, NY 10004
New York Department of Financial Services
New York customers can direct unresolved complaints to:
Consumer Assistance Unit
NYS Department of Financial Services
One Commerce Plaza
Albany, NY 12257
Tel: 1-877-BANK-NYS (1-877-226-5697)
Website: http://www.dfs.ny.gov/consumer/fileacomplaint.htm
LL Pay U.S., LLC is licensed as a Money Transmitter by the New York State Department of Financial Services.
North Carolina Commissioner of Banks
316 W Edenton St
Raleigh, NC 27603
North Dakota Department of Financial Institutions
2000 Schafer Street, Suite G
Bismark, ND 58501
Ohio Department of Commerce, Division of Financial Institutions
77 South High Street
Columbus, Ohio 43215
Oklahoma Department of Banking
2900 North Lincoln Boulevard
Oklahoma City, OK 73105
Oregon Department of Consumer and Business Services
PO Box 14480, 350 Winter St., NE, Suite 410
Salem, Oregon 97309-0405
Pennsylvania Department of Banking and Securities
Non-Depository Licensing Office
Market Square Plaza 17 N 2nd St Ste 1300
Harrisburg, PA 17101
Transmit Money By Check, Draft or Money Order By The Department of Banking, Commonwealth of Pennsylvania.
Rhode Island Department of Business Regulation
1511 Pontiac Ave
Cranston, RI 02920
South Carolina Office of the Attorney General
Money Services Division
P. O. Box 11549
Columbia, SC 29211-1549
South Dakota Department of Labor and Regulation
Division of Banking
1601 N. Harrison Avenue, Suite 1
Pierre, South Dakota 57501
State of Tennessee
Texas Department of Banking
2601 North Lamar Blvd
Austin, TX 78075
After first contacting LL Pay U.S., LLC, if you still have an unresolved complaint regarding our financial products or services, the Texas Department of Banking will accept questions or complaints from Texas residents regarding LL Pay U.S.'s financial products and services at:
2601 North Lamar Boulevard
Austin, TX 78705-4294
Telephone Number: 1-877-276-5554 (toll free)
Website Address: www.dob.texas.gov
Utah Department of Financial Institutions
324 South State Street, Suite 201
Salt Lake City, Utah 84111
Vermont Department of Financial Regulation
Banking Division
89 Main Street, 2nd Floor
Montpelier, VT 05602
Bureau of Financial Institutions - SCC
P.O. Box 640
Richmond, VA 23218
Washington State Department of Financial Institutions - Division of Consumer Services
150 Israel Road, S.W.
Tumwater, WA 98501
How to File a Complaint with the Washington Division of Consumer Services:
First, consumers are encouraged to try to resolve the dispute themselves. We have found that complaints can normally be resolved if the consumer contacts the company directly. If you have not already done so, please contact the office manager and attempt to resolve the problem.
Second, if direct contact is unsuccessful, or you are dissatisfied with the results, you may file a complaint with the Division of Consumer Services using one of the four methods below.
1. File a complaint online: https://dfi.wa.gov/node/6521/webform/money-services-complaint-form
2. File a complaint via mail or fax: https://dfi.wa.gov/sites/default/files/money-services-complaint.pdf
3. Call us: 360-902-8811 or 1-877-RING DFI (1-877-746-4334)
4. Email us: CSEnforceComplaints@dfi.wa.gov
Disclosure: The consumer understands that fraudulent transactions may result in the loss of their money with no recourse.
West Virginia Department of Financial Institutions
900 Pennsylvania Avenue, Suite 306
Charleston, WV 25302
Wisconsin Department of Financial Institutions -
Division of Banking
North Tower
4822 Madison Yards Way
Madison, WI 53705
Wyoming Department of Audit - Division of Banking
2300 Capitol Avenue, 2nd Floor
Cheyenne, WY 82002
