Licenses

LL Pay U.S., LLC is a Delaware Limited Liability Company that is headquartered in New York.

LL Pay U.S., LLC is registered as a Money Services Business (MSB) with the Financial Crimes Enforcement Network (FinCEN) of the US Treasury Department and is licensed as a Money Transmitter in over 40 US states.

FINCEN MSB Registration No. 31000214172377

NMLS # 1656051

Customer Support: +1.888.335.6715

Quick Jump:

Alabama

License #:

806

Issuing Governmental Agency:

Alabama Securities Commission
RSA Dexter Avenue Building
445 Dexter Avenue, Suite 12000
Montgomery, AL 36104

Other Information:

Right to Refund:

Alaska

License #:

11557

Issuing Governmental Agency:

Department of Commerce, Community and Economic Development -  Division of Banking and Securities
550 West 7th, Suite 1850
Anchorage, Alaska 99501

Other Information:

Disclosure Notice

For Alaska Residents Only:

If your issue is unresolved by LL Pay U.S., LLC after contacting them at 1-888-335-6715, please submit formal complaints with the State of Alaska, Division of Banking & Securities.

Please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf  

Submit formal complaint form with supporting documents:

Division of Banking & Securities PO Box 110807 Juneau, AK  99811-0807

If you are an Alaska resident with questions regarding formal complaints, please email us at dbs.licensing@alaska.gov or call Nine Zero Seven Four Six Five Two Five Two One

Right to Refund:

Arizona

License #:

1000569

Issuing Governmental Agency:

Arizona Department of Financial Institutions
2910 N. 44th Street, Suite 310
Phoenix, AZ 85018

Other Information:

Right to Refund:

Arkansas

License #:

115748

Issuing Governmental Agency:

Arkansas Securities Department
Heritage West Building, Suite 300
201 East Markham Street
Little Rock, AR 72201-1692

Other Information:

Right to Refund:

California

License #:

2636

Issuing Governmental Agency:

California Department of Business Oversight - Division of Financial Institutions

One Sansome Street, Suite 600
San Francisco, CA 94104-4428

Other Information:

If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Business Oversight at its toll-free telephone number, 1-866-275-2677, by email at consumer.services@dbo.ca.gov, or by mail at:

The Department of Business Oversight, Consumer Services
1515 K Street, Suite 200
Sacramento, CA 95814
LL Pay US License No. 2636

Right to Refund:

You, the customer, are entitled to a refund of the money to be transmitted as the result of the appropriate agreement if LL Pay U.S., LLC does not forward the money received from you within ten days of the date of its receipt, or does not give instructions committing an equivalent amount of money to the person designated by you within ten days of the date of the receipt of the funds from you unless otherwise instructed by you.

If your instructions as to when the moneys shall be forwarded or transmitted are not complied with and the money has not yet been forwarded or transmitted, you have a right to a refund of your money.

If you want a refund, you must mail or deliver your written request to LL Pay U.S., LLC at 335 Madison Ave., Suite 6F1, New York, New York 10017. If you do not receive your refund, you may be entitled to your money back plus a penalty of up to $1,000 and attorney’s fees pursuant to section 2102 of the California Financial Code.

Colorado

License #:

806

Issuing Governmental Agency:

Colorado

Colorado Division of Banking

1560 Broadway, Suite 975

Denver, CO 80202

Other Information:

COLORADO DIVISION OF BANKING

COLORADO MONEY TRANSMITTERS ACT

 

CUSTOMER NOTICE

Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado RevisedStatutes.

 

If you have a Question about or Problem with YOUR TRANSACTION - THE MONEY YOU SENT

You must contact the Money Transmitter who processed your transaction for assistance. The Division of Banking does not have access tothis information.

 

If you are a Colorado Resident and have a Complaint about THE MONEY TRANSMITTER – THE COMPANY THAT SENT YOUR MONEY

ALL complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at:

 

Colorado Division of Banking

1560 Broadway, Suite 975

Denver, CO 80202

email: DORA_BankingWebsite@state.co.us

website: banking.colorado.gov/industry/money-transmitters

Section 11-110-120, C.R.S. requires that money transmitters and money order companies post this notice in a conspicuous, well-lightedlocation visible to customers.

Sept 2020

 DIVISIÓN BANCARIA DECOLORADO

ACTO DE TRANSMISORES DE DINERO EN COLORADO

 

AVISO A LOS CLIENTES

Entidades diferentes a aquellas instituciones financierasa seguradas por el FDIC, que dirigen actividades de envío de dinero en Colorado, incluyendo venta de giros postales, giro de fondos e instrumentos de pago o crédito requieren tener licencia de la División Bancaria del Estado de Colorado de acuerdo con el Acto de Transmisores de Dinero, Título 11, Artículo 110, delEstatuto Revisado de Colorado.

 

Si usted tiene una pregunta o duda acerca DE SUTRA SACCIÓN - DEL DINERO QUE ENVIÓ

Por favor póngase en contacto con el agente de envíos monetarios que procesó su transacción para obtener ayuda. La División Bancariade Colorado no tiene acceso a esta información.

 

Si usted es un residente del estado de Colorado y tiene una queja sobre EL AGENTE DE ENVIÓS MONETARIOS – LA COMPAÑÍA QUE ENVIÓ SU DINERO

Todas las quejas deben de ser entregadas por escrito. Porfavor llene la forma de quejas que se encuentra en el sitio web de la DivisiónBancaria de Colorado y entrégue la forma junto con los documentos que apoyen su queja por correo o por correo electrónico a la División Bancaria de Colorado al:

 

Colorado Division of Banking

1560 Broadway, Suite 975

Denver, CO 80202

correo electrónico: DORA_BankingWebsite@state.co.us

sitio web: banking.colorado.gov/industry/money-transmitters

 

Sección 11-110-120, C.R.S. requiere que agentes de envíos monetarios y compañías de giros postales coloquen este anuncio en un lugarvisible, notorio y alumbrado.

Sept 2020

Right to Refund:

Connecticut

License #:

MT-1656051

Issuing Governmental Agency:

Connecticut Department of Banking - Consumer Credit Division
260 Constitution Plaza
Hartford, CT 06103-1800

Other Information:

Right to Refund:

Delaware

License #:

030117

Issuing Governmental Agency:

Office of the State Bank Commissioner
1110 Forrest Avenue
Dover, DE  19904

Other Information:

Right to Refund:

District of Columbia

License #:

MTR1656051

Issuing Governmental Agency:

District of Columbia Department of Insurance, Securities & Banking
1050 First Street, NE, 801,
Washington, DC 20002

Other Information:

Right to Refund:

Florida

License #:

FT230000270

Issuing Governmental Agency:

Florida Office of Financial Regulation
101 E. Gaines Street
Tallahassee, FL 32399

Other Information:

Florida Office of the Controller

For complaints directly to the Florida Office of Financial Regulation, please send correspondence to:
Florida Office of Financial Regulation
200 E. Gaines Street
Tallahassee, FL 32399-0376

Toll-Free Number: 1-800-848-3792

Right to Refund:

Georgia

License #:

65530

Issuing Governmental Agency:

Georgia Department of Banking and Finance - Money Services Businesses
2990 Brandywine Road, Suite 200
Atlanta, GA 30341-5565

Other Information:

Right to Refund:

Hawaii

License #:

HIMT127

Issuing Governmental Agency:

Division of Financial Institutions - Department of Commerce and Consumer Affairs
King Kalakaua Building
335 Merchant Street, Room 221
Honolulu, HI 96813

Other Information:

Right to Refund:

Idaho

License #:

MTL-243

Issuing Governmental Agency:

Idaho Department of Finance, Securities Bureau
800 Park Boulevard, Suite 200
Boise, ID 83720-0031

Other Information:

Right to Refund:

Illinois

License #:

MT.0000344

Issuing Governmental Agency:

Illinois Division of Financial Institutions
100 West Randolph, 9th Floor
Chicago, IL 60601

Other Information:

After first contacting LL Pay U.S., LLC, if you still have an unresolved complaint regarding our financial products or services, the Illinois Department of Financial and Professional Regulation, Division of Financial Institutions will accept questions or complaints from Illinois residents at:

Illinois Division of Financial Institutions
320 West Washington, Suite 229
Springfield, Illinois 62701

Telephone: 1-888 298-8089

Right to Refund:

Indiana

License #:

42813

Issuing Governmental Agency:

Indiana Department of Financial Institutions - Consumer Credit Division
30 South Meridian, Suite 300
Indianapolis, IN 46204

Other Information:

Right to Refund:

Iowa

License #:

2019-0022

Issuing Governmental Agency:

State of Iowa Division of Banking
200 E. Grand Avenue, Suite 300
Des Moines, IA 50309

Other Information:

Right to Refund:

Kansas

License #:

MT.0000143

Issuing Governmental Agency:

Kansas Office of the State Bank Commissioner
700 SW Jackson Street, Suite 300
Topeka, KS 66603

Other Information:

Right to Refund:

Kentucky

License #:

SC700905

Issuing Governmental Agency:

Kentucky Department of Financial Institutions Division of Non-Depository Institutions
Mail Stop 2 SW 19 500 Mero St.
Frankfort, KY 40601

Other Information:

Right to Refund:

Louisiana

License #:

1656051

Issuing Governmental Agency:

Louisiana Office of Financial Institutions Depository Division
8660 United Plaza Blvd, 2nd Floor
Baton Rouge, LA 70809

Other Information:

Right to Refund:

Maine

License #:

1656051

Issuing Governmental Agency:

Department of Professional & Financial Regulation
Bureau of Consumer Credit Protection
76 Northern Avenue
Gardiner, ME 04345

Other Information:

Right to Refund:

Maryland

License #:

12-1656051

Issuing Governmental Agency:

Maryland Commissioner of Financial Regulation
1100 North Eutaw Street, Baltimore, MD 21201

Other Information:

After first contacting LL Pay U.S., if you still have an unresolved complaint regarding our financial products or services the Commissioner of Financial Regulation for the State of Maryland will accept questions or complaints from Maryland residents regarding LL Pay US (NMLS ID 1656051) financial products and services at:

1100 North Eutaw Street, Baltimore, MD 21201

Telephone: 1-(888)-784-0136

NMLS Consumer Access site: https://www.nmlsconsumeraccess.org

Right to Refund:

Massachusetts

License #:

FT1656051

Issuing Governmental Agency:

State of Massachusetts

Other Information:

After first contacting LL Pay U.S., LLC, if you still have an unresolved complaint regarding our financial products or services, the Massachusetts Division of Banks will accept questions or complaints from Massachusetts residents regarding LL Pay U.S.'s financial products and services at:

Massachusetts Division of Banks
1000 Washington Street, 10th Floor
Boston, MA 02118-6400

Telephone: 617-956-1500

License No. FT1656051

Right to Refund:

Michigan

License #:

MT0022089

Issuing Governmental Agency:

Michigan Department of Insurance and Financial Services
530 W. Allegan Street, 7th Floor
Lansing, MI 48933

Other Information:

Right to Refund:

Minnesota

License #:

MN-MT-1656051

Issuing Governmental Agency:

Minnesota Department of Commerce and Financial Institutions Division
85 7th Place East Suite 500
St. Paul, MN 55101

Other Information:

Right to Refund:

Mississippi

License #:

1656051

Issuing Governmental Agency:

Mississippi Department of Banking and Consumer Finance
Post Office Box 12129
Jackson, MS 39236

Other Information:

Right to Refund:

Missouri

License #:

MO-20-8549

Issuing Governmental Agency:

State of Missouri

Other Information:

Right to Refund:

Nebraska

License #:

1656051

Issuing Governmental Agency:

Nebraska Department of Banking & Finance
1526 K Street, Suite 300
Lincoln, NE 68508-2732

Other Information:

Right to Refund:

Nevada

License #:

MT11139

Issuing Governmental Agency:

Nevada Dept. of Business & Industry
Financial Institutions - Licensing Office
1830 College Parkway, Suite 100
Carson City, NV 89706

Other Information:

Right to Refund:

New Hampshire

License #:

22912-MT

Issuing Governmental Agency:

New Hampshire Banking Department
53 Regional Drive, Suite 200
Concord, NH 03301

Other Information:

Right to Refund:

New Jersey

License #:

1803830

Issuing Governmental Agency:

New Jersey Department of Banking and Insurance
20 West State Street, PO Box 325
Trenton, NJ 08625

Other Information:

Right to Refund:

New Mexico

License #:

1656051

Issuing Governmental Agency:

New Mexico Financial Institutions Division
3rd Floor, Toney Anaya Building 2550 Cerrillos Road
Santa Fe, New Mexico 87504

Other Information:

Right to Refund:

New York

License #:

104875

Issuing Governmental Agency:

New York State Department of Financial Services
1 State Street
New York, NY 10004

Other Information:

New York Department of Financial Services

New York customers can direct unresolved complaints to:
Consumer Assistance Unit
NYS Department of Financial Services
One Commerce Plaza
Albany, NY 12257

Tel: 1-877-BANK-NYS (1-877-226-5697)
Website: http://www.dfs.ny.gov/consumer/fileacomplaint.htm

LL Pay U.S., LLC is licensed as a Money Transmitter by the New York State Department of Financial Services.

Right to Refund:

North Carolina

License #:

183765

Issuing Governmental Agency:

North Carolina Commissioner of Banks
316 W Edenton St
Raleigh, NC 27603

Other Information:

Right to Refund:

North Dakota

License #:

MT103412

Issuing Governmental Agency:

North Dakota Department of Financial Institutions
2000 Schafer Street, Suite G
Bismark, ND 58501

Other Information:

Right to Refund:

Ohio

License #:

MT103412

Issuing Governmental Agency:

North Dakota Department of Financial Institutions
2000 Schafer Street, Suite G
Bismark, ND 58501

Other Information:

Right to Refund:

Oklahoma

License #:

1656051

Issuing Governmental Agency:

Oklahoma Department of Banking
2900 North Lincoln Boulevard
Oklahoma City, OK 73105

Other Information:

Right to Refund:

Oregon

License #:

30231

Issuing Governmental Agency:

Oregon Department of Consumer and Business Services
PO Box 14480, 350 Winter St., NE, Suite 410
Salem, Oregon 97309-0405

Other Information:

Right to Refund:

Pennsylvania

License #:

71602

Issuing Governmental Agency:

Pennsylvania Department of Banking and Securities
Non-Depository Licensing Office
Market Square Plaza 17 N 2nd St Ste 1300
Harrisburg, PA 17101

Other Information:

Right to Refund:

Rhode Island

License #:

20193758MT

Issuing Governmental Agency:

Rhode Island Department of Business Regulation
1511 Pontiac Ave
Cranston, RI 02920

Other Information:

Right to Refund:

South Carolina

License #:

1656051

Issuing Governmental Agency:

South Carolina Office of the Attorney General
Money Services Division
P. O. Box 11549
Columbia, SC 29211-1549

Other Information:

Right to Refund:

South Dakota

License #:

MT.2170

Issuing Governmental Agency:

South Dakota Department of Labor and Regulation
Division of Banking
1601 N. Harrison Avenue, Suite 1
Pierre, South Dakota 57501

Other Information:

Right to Refund:

Tennessee

License #:

1656051

Issuing Governmental Agency:

State of Tennessee

Other Information:

Right to Refund:

Texas

License #:

3170

Issuing Governmental Agency:

Texas Department of Banking
2601 North Lamar Blvd
Austin, TX 78075

Other Information:

After first contacting LL Pay U.S., LLC, if you still have an unresolved complaint regarding our financial products or services, the Texas Department of Banking will accept questions or complaints from Texas residents regarding LL Pay U.S.'s financial products and services at:

2601 North Lamar Boulevard
Austin, TX 78705-4294

Telephone Number: 1-877-276-5554 (toll free)

Website Address: www.dob.texas.gov

Right to Refund:

Utah

License #:

169

Issuing Governmental Agency:

Utah Department of Financial Institutions
324 South State Street, Suite 201
Salt Lake City, Utah 84111

Other Information:

Right to Refund:

Vermont

License #:

100-134

Issuing Governmental Agency:

Vermont Department of Financial Regulation
Banking Division
89 Main Street, 2nd Floor
Montpelier, VT 05602

Other Information:

Right to Refund:

Virginia

License #:

MO-382

Issuing Governmental Agency:

Bureau of Financial Institutions - SCC
P.O. Box 640
Richmond, VA 23218

Other Information:

Right to Refund:

Washington

License #:

550-MT-110515

Issuing Governmental Agency:

Washington State Department of Financial Institutions - Division of Consumer Services
150 Israel Road, S.W.
Tumwater, WA 98501

Other Information:

How to File a Complaint with the Washington Division of Consumer Services:

First, consumers are encouraged to try to resolve the dispute themselves. We have found that complaints can normally be resolved if the consumer contacts the company directly. If you have not already done so, please contact the office manager and attempt to resolve the problem.

Second, if direct contact is unsuccessful, or you are dissatisfied with the results, you may file a complaint with the Division of Consumer Services using one of the four methods below.

1. File a complaint online: https://dfi.wa.gov/node/6521/webform/money-services-complaint-form

2. File a complaint via mail or fax: https://dfi.wa.gov/sites/default/files/money-services-complaint.pdf

3. Call us: 360-902-8811 or 1-877-RING DFI (1-877-746-4334)

4. Email us: CSEnforceComplaints@dfi.wa.gov

Disclosure: The consumer understands that fraudulent transactions may result in the loss of their money with no recourse.

Right to Refund:

West Virginia

License #:

WVMT-1656051

Issuing Governmental Agency:

West Virginia Department of Financial Institutions
900 Pennsylvania Avenue, Suite 306
Charleston, WV 25302

Other Information:

Right to Refund:

Wisconsin

License #:

200-SOC

Issuing Governmental Agency:

Wisconsin Department of Financial Institutions -
Division of Banking
North Tower
4822 Madison Yards Way
Madison, WI 53705

Other Information:

Right to Refund:

Wyoming

License #:

7529

Issuing Governmental Agency:

Wyoming Department of Audit - Division of Banking
2300 Capitol Avenue, 2nd Floor
Cheyenne, WY 82002

Other Information:

Right to Refund: