Frequently Asked Questions
External Wallet Transfer (Payment via Bank Account)

Step 1: Select "Send a payment" on the toolbar

Step 2: Enter the Recipient's Name, Email Address, or Mobile Number. If the recipient isn't already in your contacts, select "Add a new contact"

Step 3: Select "Bank account transfer", fill in the required information then select "Send"

Step 4: Select "Send a payment" to make the transaction

Step 5: Enter the amount and currency you want to send

Step 6: Select "Payment Purpose", then enter a message to the recipient. Finally, upload Additional Information: invoice, purchase order, or contract... (clearly showing the recipient's name, invoice number, date, and receiving account number

Step 7: Check the information, then select "Submit"

Step 8: Enter the OTP code sent to the Sender Phone Number and Done!