FAQs - LianLian Global Vietnam

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Step 1: Go to LianLian website and select “Register” or go to this link

‍Step 2: Sign up

‍

Select “Company” for your type of business
Email: Input your email you are using. Each email is only allowed to be used once to register for a LianLian account
Password: Create your password consisting of 8-32 characters, which must contain at least 2 Latin letters (a-z), plus 2 digits (0-9) or 2 characters
Phone number: Input your phone number you are using
Select “Send code” to receive code for registering account
Perform identity authentication at the Captcha validation box. Select “check”, then enter a 6-digit code sent via text message to the phone number you registered.

Step 3: KYC – basic

‍

About your company:

Company type (Select from the below)
Sole-Proprietorship
Partnership
Limited Partnership
Limited Liability Company
Company
Company legal name
Registered address (different than Business address or not)

About yourself: input your name and birthday on your identify document

Select “Submit”

Step 4: Verify email

‍

Here you will see a screen that asks for Email Verification and Account Verification.

‍

Check your email and select “Verify email” to complete

‍

Step 5: Verify account

‍

Select “Verify now” to start verify account

5.1. Verify Company information

‍

Input information about company like step 3

‍

Proof of address: you can use one of the following document to submit

Utility Bill: please upload a photo of the front of the entire invoice in a clear, un-angled, unedited, and low-light condition. You can upload a photo of an e-invoice instead of a paper invoice, but you still need to make sure the image is unedited and clear, so that the system can recognize and check it.

Bank Statement: if you choose a bank statement, please take a photo of all bank statement documents in full, clear, unedited, two-sided, and then save all the pictures in a PDF file for uploading.
Inside the Utility bills. Internet / Mobile bills, Client must have the name, address, time of payment with the name and logo of the supplier service.
The bills must be a certified service provider
Documents must be within 90 days from the date of issue

Business certificate:

Please input Business registration number
Verification document: please upload following document

Certificate of Incorporation – Memorandum or Articles of Association (please upload all pages) and ANNUAL RETURN (please merge with Articles of Association)

‍

Select suitable Business category and Subcategory (the drop down selection will depends on your selection on Business category)
Select monthly turnover from you business
Input your website or online presence (optional)

Select “Next” to continue

5.2. Verify Legal representative information

‍

Input Legal representative information:

Role: Shareholder, Shareholder & Officer, Officer, Employee
Name and Birthday on identify document
Identification: nationality

‍

You can choose any one of the following document to submit (Driver license, ID, Passport)
Input Document ID
Upload photos of all kinds of documents in turn as required (Must be front and back)
Note: LianLian accept file types: PDF, PNG, JPG, XLSX, XLS, CSV and maximum file size is 10MB
Some note for uploading valid selfie documents:
The document used for selfie must match the identity verification document, the information on the document must be clearly displayed, not obscured, cut corners, not reversed.
It is recommended to use the front camera for the best quality images.
Photos taken with any type of identify document must be a photograph of the original document, unedited, clear, clear face
In the photo, client must show he/she is holding on to the Driving license, ID, Passport in hand

‍

Residential address: input your residential address or address on your identify document
Proof of address: you can use one of the following document to submit

Utility Bill: please upload a photo of the front of the entire invoice in a clear, un-angled, unedited, and low-light condition. You can upload a photo of an e-invoice instead of a paper invoice, but you still need to make sure the image is unedited and clear, so that the system can recognize and check it.Bank Statement: if you choose a bank statement, please take a photo of all bank statement documents in full, clear, unedited, two-sided, and then save all the pictures in a PDF file for uploading.

Inside the Utility bills. Internet / Mobile bills, must have the name, address, time of payment with the name and logo of the supplier service.
The bills must be a certified service provider
Documents must be within 90 days from the date of issue

Select “Next” to continue

5.3. Verify Directors information

‍

Input personal information of directorsUpload document about directors like step 5.2 (verify legal representative)

‍

5.4. Verify Additional Shareholder(s)

‍

If there are any additional shareholders (own shares>25%), please provide the same documents as the legal representative.Select “Submit” to complete

‍

Select “Done” to complete to verify the account.

Step 1: Go to LianLian website and select “Register” or go to this link

‍

Step 2: Sign up

Select “Company” for your type of business
Email: Input your email you are using. Each email is only allowed to be used once to register for a LianLian account
Password: Create your password consisting of 8-32 characters, which must contain at least 2 Latin letters (a-z), plus 2 digits (0-9) or 2 characters
Phone number: Input your phone number you are using
Select “Send code” to receive code for registering account
Perform identity authentication at the Captcha validation box. Select “check”, then enter a 6-digit code sent via text message to the phone number you registered.
‍

Step 3: KYC – basic

About your company:

– Company type (Select from the below)

– Sole-Proprietorship

– Partnership

– Limited Partnership

– Limited Liability Company

– Company

Company legal name
Registered address (different than Business address or not)

About yourself: input your name and birthday on your identify document

Select “Submit”

‍

Step 4: Verify email

‍

Here you will see a screen that asks for Email Verification and Account Verification.

‍

Check your email and select “Verify email” to complete

‍

Step 5: Verify account

‍

Select “Verify now” to start verify account

5.1. Verify Company information

‍

Input information about company like step 3

‍

Proof of address: you can use one of the following document to submit

Utility Bill: please upload a photo of the front of the entire invoice in a clear, un-angled, unedited, and low-light condition.

You can upload a photo of an e-invoice instead of a paper invoice, but you still need to make sure the image is unedited and clear, so that the system can recognize and check it.

Bank Statement: if you choose a bank statement, please take a photo of all bank statement documents in full, clear, unedited, two-sided, and then save all the pictures in a PDF file for uploading.
Inside the Utility bills. Internet / Mobile bills, Client must have the name, address, time of payment with the name and logo of the supplier service.
The bills must be a certified service provider
Documents must be within 90 days from the date of issue

Business certificate:

Please input Business registration number
Verification document: please upload following documents
– Certificate of Incorporation

– Memorandum or Articles of Association (please upload all pages) and ANNUAL RETURN (please merge with Articles of Association)

‍

Select suitable Business category and Subcategory (the drop down selection will depends on your selection on Business category)
Select monthly turnover from you business
Input your website or online presence (optional)

Select “Next” to continue

5.2. Verify Legal representative information

‍

Input Legal representative information:

Role: Shareholder, Shareholder & Officer, Officer, Employee
Name and Birthday on identify document
Identification: nationality

‍

You can choose any one of the following document to submit (Driver license, ID,

Passport)

Input Document ID

Upload photos of all kinds of documents in turn as required (Must be front and back)

Note: LianLian accept file types: PDF, PNG, JPG, XLSX, XLS, CSV and maximum file size is 10MB

Some note for uploading valid selfie documents:

The document used for selfie must match the identity verification document, the information on the document must be clearly displayed, not obscured, cut corners, not reversed.
It is recommended to use the front camera for the best quality images.
Photos taken with any type of identify document must be a photograph of the original document, unedited, clear, clear face
In the photo, client must show he/she is holding on to the Driving license, ID, Passport in hand

‍

Residential address: input your residential address or address on your identify document
Proof of address: you can use one of the following document to submit

+ Utility Bill: please upload a photo of the front of the entire invoice in a clear, un-angled, unedited, and low-light condition.

You can upload a photo of an e-invoice instead of a paper invoice, but you still need to make sure the image is unedited and clear, so that the system can recognize and check it.

+ Bank Statement: if you choose a bank statement, please take a photo of all bank statement documents in full, clear, unedited, two-sided, and then save all the pictures in a PDF file for uploading.

Inside the Utility bills, Internet / Mobile bills must have the name, address, time of payment with the name and logo of the supplier service.
The bills must be a certified service provider
Documents must be within 90 days from the date of issue

Select “Next” to continue

5.3. Verify Directors information

‍

Input personal information of directors

Upload document about directors like step 5.2 (verify legal representative)

5.4. Verify Additional Shareholder(s)

‍

If there are any additional shareholders (own shares>25%), please provide the same documents as the legal representative.

Select “Submit” to complete

‍

Select “Done” to complete to verify the account.

‍

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LianLian Account

Step 1: Access the LianLian Global website and select "Sign Up" or register via this link

‍

Step 2: Select "Company" as the type of business.

Email: Enter the email address your business uses. Each email can only be used once to register a LianLian account.
Password: Create a password between 8-32 characters, including at least 2 Latin letters (a-z) and 2 digits (0-9) or special characters.
Phone number: Enter the phone number your business uses. Click "Get Code" to receive a verification code. Complete the Captcha verification, then click "Check" to receive the code within 60 seconds. Enter the 6-digit code sent to your registered phone number.
Agree to the terms and click "Create Account" to proceed.

‍

Step 3: Fill in the detailed information

Company Type: Choose the type that matches your business model.
Legal Name: Enter the registered business name.
Address Line 1 (required): Enter the business address or the address on your business license.
- Note: If your company operates at a different address from the one on the license, tick the box "My company operates from a different address."
About You: Enter the accurate and complete details from the legal representative's documents (Passport/Chip-based National ID). Click "Submit" to proceed.

‍

Step 4: The system will immediately send a verification email to the address you registered. Click "Verify Email" to verify your email.

If you don’t receive the email, click "Resend" on the main screen. Check your spam folder as well.

‍

Step 5: After verifying your email, go to the main screen and find the "Verify" button to verify your account.

‍

Step 6: Review the company information you registered and continue providing additional information.

Verification Documents: Select the document type you wish to use for account verification and upload the required documents.
Business Registration Number: Provide the registration number as stated on the business license.
- In the “Memorandum or Articles of Association” section, you may upload the “Business Registration License” again if needed.
- Complete the information and click "Next" to proceed.

‍

Step 7: Review the registered legal representative’s information. Click "Click to start verification" to begin verifying the company’s legal representative.

‍

Step 8: Prepare identification documents (passport/chip-based ID) for registration. If using a computer, you can verify directly using your camera, or scan the QR code with a smartphone for the best image quality.

‍

Step 9: Follow the verification steps as instructed on the screen. To ensure successful verification, documents must be clear, not blurry, overexposed, or cropped. The frontal photo should be well-lit with no hair covering the face.

‍

Step 10: Enter the legal representative's information.

Role: Select your role within the company.
Proof of Address: Use a utility bill (electricity or water bill showing your residential address), bank statement (with residential address), or other documents (rental contract, etc.) issued within the last 6 months, and upload the required documents.
- Note: Ensure the documents are clearly captured, uncropped, unedited, and well-lit. You can upload electronic invoices instead of paper ones, but they must still be clear and unedited. If selecting a bank statement, upload all pages of the statement, clear and unedited, then save them in a PDF file to submit.

‍

Step 11: Enter the personal information of the company's Director. Click "Next" after completing the information to proceed.

‍

Step 12: Enter the information of other shareholders with 25% or more shares or re-enter the legal representative’s information.

‍

Step 13: Upload identification documents as required on the screen and proof of address as instructed in Step 10. Click "Submit" to complete the information submission.

Step 1: Go to LianLian website and select “Register” or go to this link

‍

Step 2: Sign up

Select “Company” for your type of business
Email: Input your email you are using. Each email is only allowed to be used once to register for a LianLian account
Password: Create your password consisting of 8-32 characters, which must contain at least 2 Latin letters (a-z), plus 2 digits (0-9) or 2 characters
Phone number: Input your phone number you are using
Select “Send code” to receive code for registering account
Perform identity authentication at the Captcha validation box. Select “check”, then enter a 6-digit code sent via text message to the phone number you registered.
‍

Step 3: KYC – basic

About your company:

– Company type (Select from the below)

– Sole-Proprietorship

– Partnership

– Limited Partnership

– Limited Liability Company

– Company

Company legal name
Registered address (different than Business address or not)

About yourself: input your name and birthday on your identify document

Select “Submit”

‍

Step 4: Verify email

‍

Here you will see a screen that asks for Email Verification and Account Verification.

‍

Check your email and select “Verify email” to complete

‍

Step 5: Verify account

‍

Select “Verify now” to start verify account

5.1. Verify Company information

‍

Input information about company like step 3

‍

Proof of address: you can use one of the following document to submit

Utility Bill: please upload a photo of the front of the entire invoice in a clear, un-angled, unedited, and low-light condition.

You can upload a photo of an e-invoice instead of a paper invoice, but you still need to make sure the image is unedited and clear, so that the system can recognize and check it.

Bank Statement: if you choose a bank statement, please take a photo of all bank statement documents in full, clear, unedited, two-sided, and then save all the pictures in a PDF file for uploading.
Inside the Utility bills. Internet / Mobile bills, Client must have the name, address, time of payment with the name and logo of the supplier service.
The bills must be a certified service provider
Documents must be within 90 days from the date of issue

Business certificate:

Please input Business registration number
Verification document: please upload following documents
– Certificate of Incorporation

– Memorandum or Articles of Association (please upload all pages) and ANNUAL RETURN (please merge with Articles of Association)

‍

Select suitable Business category and Subcategory (the drop down selection will depends on your selection on Business category)
Select monthly turnover from you business
Input your website or online presence (optional)

Select “Next” to continue

5.2. Verify Legal representative information

‍

Input Legal representative information:

Role: Shareholder, Shareholder & Officer, Officer, Employee
Name and Birthday on identify document
Identification: nationality

‍

You can choose any one of the following document to submit (Driver license, ID,

Passport)

Input Document ID

Upload photos of all kinds of documents in turn as required (Must be front and back)

Note: LianLian accept file types: PDF, PNG, JPG, XLSX, XLS, CSV and maximum file size is 10MB

Some note for uploading valid selfie documents:

The document used for selfie must match the identity verification document, the information on the document must be clearly displayed, not obscured, cut corners, not reversed.
It is recommended to use the front camera for the best quality images.
Photos taken with any type of identify document must be a photograph of the original document, unedited, clear, clear face
In the photo, client must show he/she is holding on to the Driving license, ID, Passport in hand

‍

Residential address: input your residential address or address on your identify document
Proof of address: you can use one of the following document to submit

+ Utility Bill: please upload a photo of the front of the entire invoice in a clear, un-angled, unedited, and low-light condition.

You can upload a photo of an e-invoice instead of a paper invoice, but you still need to make sure the image is unedited and clear, so that the system can recognize and check it.

+ Bank Statement: if you choose a bank statement, please take a photo of all bank statement documents in full, clear, unedited, two-sided, and then save all the pictures in a PDF file for uploading.

Inside the Utility bills, Internet / Mobile bills must have the name, address, time of payment with the name and logo of the supplier service.
The bills must be a certified service provider
Documents must be within 90 days from the date of issue

Select “Next” to continue

5.3. Verify Directors information

‍

Input personal information of directors

Upload document about directors like step 5.2 (verify legal representative)

5.4. Verify Additional Shareholder(s)

‍

If there are any additional shareholders (own shares>25%), please provide the same documents as the legal representative.

Select “Submit” to complete

‍

Select “Done” to complete to verify the account.

‍

Step 1: Go to LianLian website and select “Register” or go to this link

‍Step 2: Sign up

‍

Select “Company” for your type of business
Email: Input your email you are using. Each email is only allowed to be used once to register for a LianLian account
Password: Create your password consisting of 8-32 characters, which must contain at least 2 Latin letters (a-z), plus 2 digits (0-9) or 2 characters
Phone number: Input your phone number you are using
Select “Send code” to receive code for registering account
Perform identity authentication at the Captcha validation box. Select “check”, then enter a 6-digit code sent via text message to the phone number you registered.

Step 3: KYC – basic

‍

About your company:

Company type (Select from the below)
Sole-Proprietorship
Partnership
Limited Partnership
Limited Liability Company
Company
Company legal name
Registered address (different than Business address or not)

About yourself: input your name and birthday on your identify document

Select “Submit”

Step 4: Verify email

‍

Here you will see a screen that asks for Email Verification and Account Verification.

‍

Check your email and select “Verify email” to complete

‍

Step 5: Verify account

‍

Select “Verify now” to start verify account

5.1. Verify Company information

‍

Input information about company like step 3

‍

Proof of address: you can use one of the following document to submit

Utility Bill: please upload a photo of the front of the entire invoice in a clear, un-angled, unedited, and low-light condition. You can upload a photo of an e-invoice instead of a paper invoice, but you still need to make sure the image is unedited and clear, so that the system can recognize and check it.

Bank Statement: if you choose a bank statement, please take a photo of all bank statement documents in full, clear, unedited, two-sided, and then save all the pictures in a PDF file for uploading.
Inside the Utility bills. Internet / Mobile bills, Client must have the name, address, time of payment with the name and logo of the supplier service.
The bills must be a certified service provider
Documents must be within 90 days from the date of issue

Business certificate:

Please input Business registration number
Verification document: please upload following document

Certificate of Incorporation – Memorandum or Articles of Association (please upload all pages) and ANNUAL RETURN (please merge with Articles of Association)

‍

Select suitable Business category and Subcategory (the drop down selection will depends on your selection on Business category)
Select monthly turnover from you business
Input your website or online presence (optional)

Select “Next” to continue

5.2. Verify Legal representative information

‍

Input Legal representative information:

Role: Shareholder, Shareholder & Officer, Officer, Employee
Name and Birthday on identify document
Identification: nationality

‍

You can choose any one of the following document to submit (Driver license, ID, Passport)
Input Document ID
Upload photos of all kinds of documents in turn as required (Must be front and back)
Note: LianLian accept file types: PDF, PNG, JPG, XLSX, XLS, CSV and maximum file size is 10MB
Some note for uploading valid selfie documents:
The document used for selfie must match the identity verification document, the information on the document must be clearly displayed, not obscured, cut corners, not reversed.
It is recommended to use the front camera for the best quality images.
Photos taken with any type of identify document must be a photograph of the original document, unedited, clear, clear face
In the photo, client must show he/she is holding on to the Driving license, ID, Passport in hand

‍

Residential address: input your residential address or address on your identify document
Proof of address: you can use one of the following document to submit

Inside the Utility bills. Internet / Mobile bills, must have the name, address, time of payment with the name and logo of the supplier service.
The bills must be a certified service provider
Documents must be within 90 days from the date of issue

Select “Next” to continue