FAQs - LianLian Global Vietnam

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Step 1: Click here to register

Step 2: Sign up

Select “Company” for your type of business
Email: Input the email you are using. Each email is only allowed to be used once to register for a LianLian account
Password: Create your password consisting of 8-32 characters, which must contain at least 2 Latin letters (a-z), plus 2 digits (0-9) or 2 characters
Phone number: Input the phone number you are using
Select “Send code” to receive code for registering account
Perform identity authentication in the Captcha validation box. Select “check”, then enter a 6-digit code sent via text message to the phone number you registered.

Step 3: KYC – basic

About your company:

Company type (Select from the below)
Sole-Proprietorship
Partnership
Limited Partnership
Limited Liability Company
Company
Company legal name
Registered address (different than Business address or not)

About yourself: input your name and birthday on your identity document

Select “Submit”

Step 4: Verify email

Here you will see a screen that asks for Email Verification and Account Verification.

Check your email and select “Confirm email” to complete

Step 5: Verify account

Select “Verify now” to start verify account

5.1. Verify Company information

Input information about company like step 3

Proof of address: you can use one of the following document to submit

Utility Bill: please upload a photo of the front of the entire invoice in a clear, un-angled, unedited, and low-light condition. You can upload a photo of an e-invoice instead of a paper invoice, but you still need to make sure the image is unedited and clear, so that the system can recognize and check it.
Bank Statement: if you choose a bank statement, please take a photo of all bank statement documents in full, clear, unedited, two-sided, and then save all the pictures in a PDF file for uploading.
Inside the Utility bills. Internet / Mobile bills, Client must have the name, address, time of payment with the name and logo of the supplier service.
The bills must be a certified service provider
Documents must be within 90 days from the date of issue

Business certificate:

Please input the Business registration number
Verification document: please upload following document

Certificate of Incorporation – Memorandum or Articles of Association (please upload all pages) and ANNUAL RETURN (please merge with Articles of Association)

Select suitable Business category and Subcategory (the drop down selection will depends on your selection on Business category)
Select monthly turnover from you business
Input your website or online presence (optional)

Select “Next” to continue

5.2. Verify Legal representative information

Prepare identification documents (passport/chip-based ID) for registration. If using a computer, you can verify directly using your camera, or scan the QR code with a smartphone for the best image quality.

Follow the verification steps as instructed on the screen. To ensure successful verification, documents must be clear, not blurry, overexposed, or cropped. The frontal photo should be well-lit with no hair covering the face.

Enter the legal representative's information.

Role: Select your role within the company.
Proof of Address: Use a utility bill (electricity or water bill showing your residential address), bank statement (with residential address), or other documents (rental contract, etc.) issued within the last 6 months, and upload the required documents.

5.3. Verify Directors' information

Input personal information of directorsUpload document about directors like step 5.2 (verify legal representative)

5.4. Verify Additional Shareholder(s)

If there are any additional shareholders (own shares>25%), please provide the same documents as the legal representative. Select “Submit” to complete

Select “Done” to complete to verify the account.

Step 1: Click here to register

Step 2: Sign up

Email: Enter the email address your business uses. Each email can only be used once to register a LianLian account.
Password: Create a password between 8-32 characters, including at least 2 Latin letters (a-z) and 2 digits (0-9) or special characters.
Phone number: Enter the phone number your business uses. Click "Send Code" to receive a verification code. Complete the Captcha verification, then click "Check" to receive the code within 30 seconds. Enter the 6-digit code sent to your registered phone number.
Agree to the terms and click "Create Account" to proceed.

Step 3: KYC – basic

Company Type: Choose the type that matches your business model.
Legal Name: Enter the registered business name.
Address Line 1 (required): Enter the business address or the address on your business license.
- Note: If your company operates at a different address from the one on the license, tick the box "My company operates from a different address."
About You: Enter the accurate and complete details from the legal representative's documents (Passport/Chip-based National ID). Click "Submit" to proceed.

Step 4: Verify email

Here you will see a screen that asks for Email Verification and Account Verification.

Check your email and select “Confirm email” to complete

Step 5: Verify account

Select “Verify now” to start verify account

5.1. Verify Company information

Input information about company like step 3

Proof of address: you can use one of the following document to submit.

Utility Bill: please upload a photo of the front of the entire invoice in a clear, un-angled, unedited, and low-light condition.

You can upload a photo of an e-invoice instead of a paper invoice, but you still need to make sure the image is unedited and clear, so that the system can recognize and check it.

Bank Statement: if you choose a bank statement, please take a photo of all bank statement documents in full, clear, unedited, two-sided, and then save all the pictures in a PDF file for uploading.
Inside the Utility bills. Internet / Mobile bills, Client must have the name, address, time of payment with the name and logo of the supplier service.
The bills must be a certified service provider
Documents must be within 90 days from the date of issue

Business certificate:

Please input the Business registration number
Verification document: please upload following documents
Certificate of Incorporation
Memorandum or Articles of Association (please upload all pages) and ANNUAL RETURN (please merge with Articles of Association)

Select suitable Business category and Subcategory (the drop down selection will depends on your selection on Business category)
Select monthly turnover from your business
Input your website or online presence (optional)

Select “Next” to continue

5.2. Verify Legal representative information

Enter the legal representative's information.

Role: Select your role within the company.
Proof of Address: Use a utility bill (electricity or water bill showing your residential address), bank statement (with residential address), or other documents (rental contract, etc.) issued within the last 6 months, and upload the required documents.

5.3. Verify Directors' information

Input personal information of directors

Upload document about directors like step 5.2 (verify legal representative)

5.4. Verify Additional Shareholder(s)

If there are any additional shareholders (own shares>25%), please provide the same documents as the legal representative.

Select “Submit” to complete

Select “Done” to complete to verify the account.

Step 1: Access the LianLian Global website and select "Register Now" or register via this link

Step 2: Select "Company" as the type of business.

Email: Enter the email address your business uses. Each email can only be used once to register a LianLian account.

Password: Create a password between 8-32 characters, including at least 2 Latin letters (a-z) and 2 digits (0-9) or special characters.

Phone number: Enter the phone number your business uses. Click "Send Code" to receive a verification code. Complete the Captcha verification, then click "Check" to receive the code within 30 seconds. Enter the 6-digit code sent to your registered phone number.

Agree to the terms and click "Create Account" to proceed.

Step 3: Fill in the detailed information

Company Type: Choose the type that matches your business model.

Company Legal Name: Enter the registered business name.

Address Line 1 (required): Enter the business address or the address on your business license.
Note
"Not same as registration"

About You: Enter the accurate and complete details from the legal representative's documents (Passport/Chip-based National ID). Click "Submit" to proceed.

Step 4: The system will immediately send a verification email to the address you registered. Click "Confirm Email" to verify your email.

If you don’t receive the email, click "Resend" on the main screen. Check your spam folder as well.

Step 5: After verifying your email, go to the main screen and find the "Verify" button to verify your account.

Step 6: Review the company information you registered and continue providing additional information.

Proof of Address: Use a utility bill (electricity or water bill showing your residential address), bank statement (with residential address), or other documents (rental contract, etc.) issued within the last 6 months, and upload the required documents.
Note

Step 7: Continue providing additional information about the company

Step 8: Provide the legal representative’s information. Click "Click to start verification" to begin verifying the company’s legal representative.

Step 9: Continue providing additional information about the registered legal representative’s information.

Step 10: Enter the information of other shareholders with 25% or more shares and click Submit.

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LianLian Account

Step 1: Access the LianLian Global website and select "Register Now" or register via THIS LINK

Step 2: Select "Company" as the type of business.

Email: Enter the email address your business uses. Each email can only be used once to register a LianLian account.
Password: Create a password between 8-32 characters, including at least 2 Latin letters (a-z) and 2 digits (0-9) or special characters.
Phone number: Enter the phone number your business uses. Click "Send Code" to receive a verification code. Complete the Captcha verification, then click "Check" to receive the code within 30 seconds. Enter the 6-digit code sent to your registered phone number.
Agree to the terms and click "Create Account" to proceed.

Step 3: Fill in the detailed information

Business type: Choose the type that suits your business model.
Company name: Enter the name of the registered company.
Registration address line 1 (required): Enter your company address or address on your business license.
- If you have already made changes to the information according to the new administrative boundaries on the business license, please enter the new address.
- If you have not changed the information according to the new administrative boundary on the business license, please enter the address according to the information before merging the administrative boundary.
- If your company operates from a different address than the one on the license, check the box "My company operates from a different address."

About yourself: Enter complete and accurate information of the legal representative. Press "Send" to continue.

Step 4: The system will immediately send a verification email to the address you registered. Click "Confirm Email" to verify your email.

If you don’t receive the email, click "Resend" on the main screen. Check your spam folder as well.

Step 5: After verifying your email, go to the main screen and find the "Verify" button to verify your account.

Step 6: Review the company information you registered and continue providing additional information.

Note:

Website and online presence section:

If you ALREADY have a store on an e-commerce platform such as Amazon, Wayfair,…: Please enter the Store Link that you want to receive revenue through this LianLian Global account
If you are IN THE PROCESS of completing the store opening:
- Please fill in the Login Link of the e-commerce platform;
- At the same time, please upload a screenshot of the Email notification that the application is being reviewed from that e-commerce platform to the Additional Documents section. (Note: The Email from the e-commerce platform must be sent to you within 07 days from the time you register for a LianLian Global account).

The provided documents must have the full stamps and signatures of the authorized person.

Step 7: Fill and upload information about the company's Legal representative(s):

Note:

The provided documents must have the full stamps and signatures of the authorized person.
Color prints or notarized copies of ID/passport photos are not accepted.

Step 8: Fill and upload information about the company's Director(s):

Note:

The provided documents must have the full stamps and signatures of the authorized person.
Color prints or notarized copies of ID/passport photos are not accepted.

Step 9: Fill and upload information about the company's Shareholder(s):

You only need to fill in the information of Shareholders with 25% or more of shares.
If your company does not have any Shareholders with 25% or more of shares, you need to fill in the information of at least 1 shareholder.

Note: Confirmation letter

If the company has individuals who do not hold at least 25% of the shares but have the authority to influence any of the following matters, please complete the Confirmation letter according to LianLian's template:
- Appointing, dismissing, or removing the majority or all board members, chairman of the board, or chairman of the members' council;
- Appointing, dismissing, or removing the legal representative, director, or general director of the business;
- Amending or supplementing the company’s charter;
- Changing the company's organizational structure;
- Reorganizing or dissolving the company.
If the company has individuals holding 25% or more of the shares, but there are individuals who do not hold 25% of the shares and have the above rights, please complte the Confirmation letter:
- Individuals holding 25% or more of the shares: Do not need to be listed in the Confirmation letter, only need to be filled in the account registration form.
- Individuals not holding 25% or more of the shares: Must be listed in the Confirmation lette, do not need to be filled in the account registration form.

If the company has individuals holding 25% or more of the shares and individuals holding less than 25% of the shares do not have the aforementioned rights, then it is not necessary to create an Confirmation letter.

Step 10: Fill and upload information about the company's Authorized user(s):

Note: In the Additional Attachments section, please upload the Authorized Person document (the person authorized by the company to register for a LianLian account) according to the form HERE

The documents provided must have full seal and signature of the authorized person.
Color prints or notarized copies of ID / passport photos are not accepted.

Step 11: Select a person to verify identity. Then, take and upload a selfie holding the ID card/Passport of the selected person to verify identity. When finished, click "Submit", LianLian Global will notify you of your account registration status within 1-5 working days.

Note:

The provided documents must have the full stamps and signatures of the authorized person.
Color prints or notarized copies of ID/passport photos are not accepted.

Step 1: Click here to register

Step 2: Sign up

Email: Enter the email address your business uses. Each email can only be used once to register a LianLian account.
Password: Create a password between 8-32 characters, including at least 2 Latin letters (a-z) and 2 digits (0-9) or special characters.
Phone number: Enter the phone number your business uses. Click "Send Code" to receive a verification code. Complete the Captcha verification, then click "Check" to receive the code within 30 seconds. Enter the 6-digit code sent to your registered phone number.
Agree to the terms and click "Create Account" to proceed.

Step 3: KYC – basic

Company Type: Choose the type that matches your business model.
Legal Name: Enter the registered business name.
Address Line 1 (required): Enter the business address or the address on your business license.
- Note: If your company operates at a different address from the one on the license, tick the box "My company operates from a different address."
About You: Enter the accurate and complete details from the legal representative's documents (Passport/Chip-based National ID). Click "Submit" to proceed.

Step 4: Verify email

Here you will see a screen that asks for Email Verification and Account Verification.

Check your email and select “Confirm email” to complete

Step 5: Verify account

Select “Verify now” to start verify account

5.1. Verify Company information

Input information about company like step 3

Proof of address: you can use one of the following document to submit.

Utility Bill: please upload a photo of the front of the entire invoice in a clear, un-angled, unedited, and low-light condition.

You can upload a photo of an e-invoice instead of a paper invoice, but you still need to make sure the image is unedited and clear, so that the system can recognize and check it.

Bank Statement: if you choose a bank statement, please take a photo of all bank statement documents in full, clear, unedited, two-sided, and then save all the pictures in a PDF file for uploading.
Inside the Utility bills. Internet / Mobile bills, Client must have the name, address, time of payment with the name and logo of the supplier service.
The bills must be a certified service provider
Documents must be within 90 days from the date of issue

Business certificate:

Please input the Business registration number
Verification document: please upload following documents
Certificate of Incorporation
Memorandum or Articles of Association (please upload all pages) and ANNUAL RETURN (please merge with Articles of Association)

Select suitable Business category and Subcategory (the drop down selection will depends on your selection on Business category)
Select monthly turnover from your business
Input your website or online presence (optional)

Select “Next” to continue

5.2. Verify Legal representative information

Enter the legal representative's information.

Role: Select your role within the company.
Proof of Address: Use a utility bill (electricity or water bill showing your residential address), bank statement (with residential address), or other documents (rental contract, etc.) issued within the last 6 months, and upload the required documents.

5.3. Verify Directors' information

Input personal information of directors

Upload document about directors like step 5.2 (verify legal representative)

5.4. Verify Additional Shareholder(s)

If there are any additional shareholders (own shares>25%), please provide the same documents as the legal representative.

Select “Submit” to complete

Select “Done” to complete to verify the account.

Step 1: Click here to register

Step 2: Sign up

Select “Company” for your type of business
Email: Input the email you are using. Each email is only allowed to be used once to register for a LianLian account
Password: Create your password consisting of 8-32 characters, which must contain at least 2 Latin letters (a-z), plus 2 digits (0-9) or 2 characters
Phone number: Input the phone number you are using
Select “Send code” to receive code for registering account
Perform identity authentication in the Captcha validation box. Select “check”, then enter a 6-digit code sent via text message to the phone number you registered.

Step 3: KYC – basic

About your company:

Company type (Select from the below)
Sole-Proprietorship
Partnership
Limited Partnership
Limited Liability Company
Company
Company legal name
Registered address (different than Business address or not)

About yourself: input your name and birthday on your identity document

Select “Submit”

Step 4: Verify email

Here you will see a screen that asks for Email Verification and Account Verification.

Check your email and select “Confirm email” to complete

Step 5: Verify account

Select “Verify now” to start verify account

5.1. Verify Company information

Input information about company like step 3

Proof of address: you can use one of the following document to submit

Utility Bill: please upload a photo of the front of the entire invoice in a clear, un-angled, unedited, and low-light condition. You can upload a photo of an e-invoice instead of a paper invoice, but you still need to make sure the image is unedited and clear, so that the system can recognize and check it.
Bank Statement: if you choose a bank statement, please take a photo of all bank statement documents in full, clear, unedited, two-sided, and then save all the pictures in a PDF file for uploading.
Inside the Utility bills. Internet / Mobile bills, Client must have the name, address, time of payment with the name and logo of the supplier service.
The bills must be a certified service provider
Documents must be within 90 days from the date of issue

Business certificate:

Please input the Business registration number
Verification document: please upload following document

Certificate of Incorporation – Memorandum or Articles of Association (please upload all pages) and ANNUAL RETURN (please merge with Articles of Association)

Select suitable Business category and Subcategory (the drop down selection will depends on your selection on Business category)
Select monthly turnover from you business
Input your website or online presence (optional)

Select “Next” to continue

5.2. Verify Legal representative information

Enter the legal representative's information.

Role: Select your role within the company.
Proof of Address: Use a utility bill (electricity or water bill showing your residential address), bank statement (with residential address), or other documents (rental contract, etc.) issued within the last 6 months, and upload the required documents.

5.3. Verify Directors' information

Input personal information of directorsUpload document about directors like step 5.2 (verify legal representative)

5.4. Verify Additional Shareholder(s)

If there are any additional shareholders (own shares>25%), please provide the same documents as the legal representative. Select “Submit” to complete

Select “Done” to complete to verify the account.

Step 1: Access the LianLian Global website and select "Register Now" or register via this link

Step 2: Select "Company" as the type of business.

Email: Enter the email address your business uses. Each email can only be used once to register a LianLian account.

Password: Create a password between 8-32 characters, including at least 2 Latin letters (a-z) and 2 digits (0-9) or special characters.

Agree to the terms and click "Create Account" to proceed.

Step 3: Fill in the detailed information

Company Type: Choose the type that matches your business model.

Company Legal Name: Enter the registered business name.

Address Line 1 (required): Enter the business address or the address on your business license.
Note
"Not same as registration"

About You: Enter the accurate and complete details from the legal representative's documents (Passport/Chip-based National ID). Click "Submit" to proceed.

Step 4: The system will immediately send a verification email to the address you registered. Click "Confirm Email" to verify your email.

If you don’t receive the email, click "Resend" on the main screen. Check your spam folder as well.

Step 5: After verifying your email, go to the main screen and find the "Verify" button to verify your account.

Step 6: Review the company information you registered and continue providing additional information.

Proof of Address: Use a utility bill (electricity or water bill showing your residential address), bank statement (with residential address), or other documents (rental contract, etc.) issued within the last 6 months, and upload the required documents.
Note

Step 7: Continue providing additional information about the company

Step 8: Provide the legal representative’s information. Click "Click to start verification" to begin verifying the company’s legal representative.

Step 9: Continue providing additional information about the registered legal representative’s information.

Step 10: Enter the information of other shareholders with 25% or more shares and click Submit.

Get Payments

Digital Card

Manage Wallet

Payment Gateways

Withdraw and Payout

Current portal: Download KYC information and transaction history

IMPORTANT NOTICE:

Please download your transaction history of VBA, VCC card, bank statements,... This WILL NOT AFFECT the process of transferring information to the new system. HOWEVER, you will NOT BE ABLE to download this information once it has been successfully transferred to the new system. For download instructions, please refer to https://www.lianlianglobal.com/vn/vi/faqs.
After the account in the new system is successfully approved, IMMEDIATELY transfer the balance of the account in the old system to the account in the new system by free internal network transfer, details see at: https://www.lianlianglobal.com/vn/vi/faqs/huong-dan-chuyen-tien-noi-vi

Step 1: Log in to your LianLian Global account at: https://vn.lianlianglobal.com/login

Note:

If you want to keep the current email for your account on the new portal, please change the email in the current portal. (detail: CLICK HERE)

Step 2: Download all KYC information by clicking the "Download" button in the notification:

Note:

After downloading the KYC information, the account will be automatically logged out.Once the download is complete, you will not be able to create additional accounts to receive VBA and VCC, but you can still receive money and perform money transfer transactions.

‍

New portal: Create your new account

Step 3: Click https://vi.lianlianglobal.com/signup to register your new account on the new portal:

Step 4: The system will immediately send a verification email to the address you registered. Click "Confirm Email" to verify your email.

If you don’t receive the email, click "Resend" on the main screen. Check your spam folder as well.

Step 5: Select 'Verify' then choose 'Upload' to upload the file downloaded from the old portal, in order to automatically update KYC information.

Note:

‍Business Account: Businesses are required to use the same business name and business registration number (BRN) as before to register for a new account.
‍Personal Account: Individual users are required to use the same name and ID number (CCCD) as before to register for a new account.

Note: If you use a different name or business registration/identification number, the VBA account and VCC card will NOT be transferred but you can still complete the registration.

The KYC information from the previously downloaded file will be automatically pre-filled upon uploading the file.

Step 6: Fill in the rest of unfilled KYC information as required and await KYC approval.

Step 7: After your KYC is approved:

VBA and VCC will be automatically migrated to the new account.‍

‍Note: Only active VBA and VCC cards will be migrated; inactive or blocked cards will not be migrated.

After the account in the new system is successfully approved, IMMEDIATELY transfer the balance of the account in the old system to the account in the new system by free internal network transfer, details see at: https://www.lianlianglobal.com/vn/vi/faqs/huong-dan-chuyen-tien-noi-vi

‍

FAQ:

Can I download the KYC information multiple times without any limit?

‍Can I still use my old account after downloading the KYC file?
Will all VBA and VCC in the old accounts be migrated?
What happens if my KYC has not been approved yet? Will my VBA and VCC be migrated?
Do I need to manually activate my VBA and VCC?
Can I register a new account using a different name?
Can the balance in the old account still be used?