Frequently Asked Questions
Link Your LianLian Global Account to Receive Payments from Lazada

Step 1: After creating a receiving account with the appropriate currency and corresponding country, go to the LianLian Global dashboard, select "Receive," and then view the "Details" of the VBA for PHP or IDR currency based on the country where you are operating your business on Lazada.

Step 2: In the "Funding Source" section, select "Add new funding source."

Step 3: Choose Lazada as the payment source.

Step 4: Add the link to your store on the Lazada platform and select "Submit." The funding source will be verified and approved by LianLian.

Step 5: On Lazada’s Seller Center page, click "Orders & Review" > "Orders."

Step 6: Select the "Delivered" option on the Orders Overview page.

Step 7: Choose "Export" > "Export all orders" > "Download" to save the detailed file to your computer.

Step 8: Log into your LianLian Global account, select "Receive," and then view the "Details" of the VBA for PHP or IDR based on the country where you are operating your business on Lazada.

Step 9: In the "Funding Source" section, under the verified payment source for your Lazada store, click "Upload."

Step 10: Upload all the files you downloaded from Lazada Seller Center in Step 7. Click "Submit" and wait for the review of the "Receiving Limit" for your store.

The system will update the limits you can receive from each payment source based on the order history files you have successfully uploaded. The "Available Amount" reflects the limit you can receive from the platform.

You can check the upload history of your order history files from the platform by selecting "Details" The "Supplements" section shows whether the upload of order history files was successful, and the "Transactions" section displays the history of changes in the receiving limit of the payment source.